We have an exciting opportunity for a Learning & Development Support Advisor to join our Learning & Development team on a permanent basis. Reporting into the Learning & Development Support Team Lead you will organise Mitchells and Butler’s Learning & Development offer to delegates, ensuring all training modules run effectively. You’ll provide full administration service for all courses & Support in the creation of new learning programmes, modules or interventions. You will ensure all training modules are delivered within agreed specification.
About us…
Serving with pride since 1898, Mitchells & Butlers are the heart of UK hospitality. In fact, you already know us, even if you don’t realise it! We own and run more than 1,600 pubs, bars and restaurants including the stylish All Bar One brand, legendary Miller & Carter steakhouses, and the iconic Toby Carvery. We are Mitchells & Butlers, and we set the industry standard.
What’s in it for me?
- Permanent contract
- Working 35 hours per week, Monday to Friday, with flexibility with working hours to fit around your personal commitments
- Annual bonus scheme with the potential to earn up to 20% of your salary annually. We’re all about rewarding hard work
- Love eating out? You'll love it even more with a massive 33% discount across all our brands, whether it’s a Miller & Carter date night or a Toby Carvery family roast we’ve got you covered
- Never a dull moment - fun, laughs and lifelong friends!
- Flexible working – to fit around the other important things in life, there’ll be a mixture of working from home and working in the business
- Buy up to an extra 3 weeks holiday – life is for living after all!
On top of all this, we offer; annual bonus scheme, a pension, 26 days paid holiday, private medical plan, high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
What makes Mitchells & Butlers a great place to work?
To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger. We continue to build a culture that values our differences and embraces them as strengths, and we recognise that there is always work to be done.
What will I be doing?
- Provide support to the business regarding their Training and Development queries.
- Process nominations for courses, check individual achievements and enrol onto relevant courses and eLearning modules.
- Take Starters notifications and check correct level of training for role – enrol onto correct induction programmes.
- Maintain training records with 100% accuracy on MABLE to ensure delegates can be tracked on the system.
- Maintain joining instructions to be sent to delegates in accordance with our service level agreements.
- Manage availability of Face to Face training courses and ensure that courses are planned to meet geographical demand.
- Manage availability of Online Training workshops ensuring that courses are planned to meet demand.
- Log & monitor attendance of courses and take decisions for charging accordingly for attendance.
- Analyse attendance data to ensure maximum utilisation of training programmes
- Market programmes and courses where necessary to promote engagement and course utilisation.
- Arrange for course material and stationery to be present at course venues in advance of the course.
- Work closely with Digital Learning Team to support course builds and implementation of new training or interventions on the back of RFW meeting
- Assist other team members in their duties on an ‘as needs’ basis, covering for sickness / holidays - following direction from the team leader
- Maintain LMS to ensure that all Learning is available as per Learning Journeys
- Liaise with Stakeholders & External suppliers to ensure training needs are met across the estate.
- Work with Stakeholders on the back of RFW to build new training programmes into MABLE.
- Any other ad-hoc duties as directed by the Team Lead.
What do I need?
- Proficient administrating a Moodle or Totara site
- Proficient in the use of Microsoft Office
- Ability to adapt to new systems and processes
- Works well under pressure
- A great team player but has ability to work on own initiative
- Integrity and tact
- Has a clear and confident telephone manner
- Attention to detail
- Organisational ability
- Excellent Communicator
- Innovative
- Must always be presentable and professional
- Ability to present to large groups of candidates confidently
- Can increase efficiencies in existing processes.
Closing Date – 11.59pm on Thursday 5th December 2024
