
Progression and Succession at M&B - From General Manager to Operations Manager
Progression and Succession at M&B - From General Manager to Operations Manager
At Mitchells and Butlers, we believe in providing all of our teams the opportunity to grow in their roles with progression and development being a key pillar to everything we do.
In this blog series we will be speaking to some of the inspirational people across the business who have showcased the breadth of opportunity for progression here at M&B both across roles and our 14 unique brands.
In this blog we will be putting the spotlight on Operations Manager David Lawson. Since joining M&B in 2010 as a General Manager, David has worked his way up through the business working across several of our brands including Browns, Sizzling and Castle. David is a great example of how working for a multi brand business such as M&B can set you up for success.
In this blog David speaks to us about his journey at M&B and how he feels he has been supported to create a successful career within hospitality.
What made you decide to join M&B?
I used to run a HaHa bar in Sheffield. In 2010 M&B bought HaHa and I moved across to M&B. I had always been a guest of M&B businesses, so it was exciting to become part of a much bigger company with great opportunities.
Please can you summarise your career at M&B and the different roles
After coming across as part of HaHa my site in Sheffield was remodelled into a Browns. I was General Manager there for about 3 years and then got the opportunity to take over the Leeds Browns site. Leeds was always one of the north flagship sites, so it was great to have a new opportunity. Also, having been living in Leeds during all my time in Sheffield it was great to be closer to home!
I was GM at Browns Leeds for about 3 years in which time I also began working towards my RBM development. I got offered the chance to take on a holding RBM role covering a Yorkshire area for what was the SPOTON brands. I started the role just as the company decided to split SPOTON into Suburban Pubs and High Street. I only had about 4 months under the SPOTON brand, but it was great insight into the role.
When the brand split, I moved onto an RBM role with Sizzing pubs covering Greater Manchester, Preston and Blackpool. I absolutely loved the role!! Whilst it was a little different to Browns (!) the teams were great and incredibly passionate about their pubs and communities – a genuine local feel! After about 18months, the RBM role in my old Browns district came up, and although I was sad to leave, I’d always loved the Browns brand and it felt like the right opportunity to go for. I took on the North Browns district running sites from Birmingham up to Edinburgh/Glasgow. At one point I was even running Milton Keynes and Cambridge all the way up to Edinburgh and Glasgow… dread to think how long I’ve spent on trains!! I was with Browns for 5 years whilst also working on my OM development. In January this year I was offered the chance to do an OM hold in Castle. Another superb brand, which allows me to combine my experience with both drink and food, whilst also offering me the chance to work across the north still, but also oversee some of the companies most iconic pubs in London.
How has your experience across a variety of the M&B brands supported your growth/career progression?
I think this is the beauty of M&B. It is so diverse and there are always opportunities to take on new roles. I certainly feel branching out from just one brand is key. You can gain experience in different areas across the company, getting a feel for pubs, bars and restaurants and allowing you to continually develop your skill set. Learning how different parts of the company work and meeting the various support teams who work across the brands really helps you gain different insight and learn new ways of working.
How has M&B supported you in your career progression?
I was clear when I joined M&B that I wanted to progress up to an Operations role. M&B, and the leadership teams I’ve worked for, have really helped get me there. From district, brand and divisional projects to personal development training, they have always helped support me towards reaching my goals.
What is your favourite thing about working in hospitality?
Cliché answer, but the people! That’s the beauty about working across different brands. We have so many amazing people across the company who are incredibly passionate and knowledgeable and its great to work alongside them.
What would you say to someone considering a career at M&B?
Do it! … There is a fantastic culture in M&B, you will be working with the best people and there are great opportunities to progress.
Where could a career with M&B take you?
If David's story has inspired you to find your next job with us, then what are you waiting for? We have a whole host of jobs that are yours for the taking. Check out our kitchen jobs, bar and waiting jobs or management jobs and take that one step closer to joining the M&B family.
Where could a career with M&B take you?
Or, if you want to learn more about #LifeAtMAB, you can check out our latest M&B blogs.
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
.jpg)
Teaser
ManagementContent Type
BlogPublish date
04/02/2025
Summary
Meet Nathan whose journey into hospitality management kicked off by working part-time at O’Neill’s while studying commercial piloting. But somewhere between clearing tables and soaking up the el
by
Rebecca Skeet
.jpg)
Teaser
CultureContent Type
BlogPublish date
03/11/2025
Summary
Welcome to Neurodiversity Celebration Week! At M&B, we know that our strength comes from our differences — and that means recognising, valuing, and respecting what makes each of us unique. This
by
Nicki Hodson
.jpg)
Teaser
GeneralContent Type
BlogPublish date
03/06/2025
Summary
At M&B, we believe that a successful career isn’t just about the job you do—it’s about the support and development you receive along the way. We don’t have a one-size-fits-all program for suppor
by
Sophie Dawson

Teaser
Pub and restaurantContent Type
BlogPublish date
03/06/2025
Summary
London is a city that never stops – and if you're looking for a part-time job that fits around your busy schedule, you've come to the right place. At M&B, we’ve got hospitality jobs across the c
by
Rebecca Skeet

Teaser
GeneralContent Type
BlogPublish date
02/27/2025
Summary
As we approach St David’s Day, it’s the perfect time to celebrate all things that make working and living in Wales special, with our team who get to enjoy working and living in this beautiful co
by
Katie Handy
+(1).jpg)
Teaser
ApprenticeshipContent Type
BlogPublish date
04/24/2025
Summary
Ever wondered where an M&B apprenticeship could take you? Let’s introduce you to Ellie-May, a rising star at The Treacle Mine (a buzzing Sizzling Pub & Grill in Essex) who’s got her sights set on
by
Rebecca Skeet

Teaser
ManagementContent Type
BlogPublish date
04/23/2025
Summary
Thinking about where a career in hospitality could take you? Let’s introduce you to Zoe Taylor — one of our incredible team members whose career path shows just how many doors can open at Mitchel
by
Laura Kelly
+(1).jpg)
Teaser
KitchenContent Type
BlogPublish date
04/08/2025
Summary
So, you’ve got a passion for food and an itch to get into the kitchen—but maybe you’re not quite ready to dive into a full-time chef gig just yet. No worries! A part-time chef job could be the pe
by
Katie Handy
.jpg)
Teaser
ManagementContent Type
BlogPublish date
04/08/2025
Summary
Looking to take your career to the next level? Becoming a Shift Supervisor at M&B could be your perfect first step into management! As a Shift Supervisor, you’re not just overseeing the day-to-d
by
Helen Osborn
.jpg)
Teaser
KitchenContent Type
BlogPublish date
04/08/2025
Summary
If you’ve got a passion for good food and a love for the buzz of a busy pub, you’re in the right place! Working in a Vintage Inns kitchen isn’t just about cooking—it’s about being part of a clos
by
Laura Kelly
.jpg)
Teaser
ManagementContent Type
BlogPublish date
04/02/2025
Summary
Meet Nathan whose journey into hospitality management kicked off by working part-time at O’Neill’s while studying commercial piloting. But somewhere between clearing tables and soaking up the el
by
Rebecca Skeet
.jpg)
Teaser
CultureContent Type
BlogPublish date
03/11/2025
Summary
Welcome to Neurodiversity Celebration Week! At M&B, we know that our strength comes from our differences — and that means recognising, valuing, and respecting what makes each of us unique. This
by
Nicki Hodson
.jpg)
Teaser
GeneralContent Type
BlogPublish date
03/06/2025
Summary
At M&B, we believe that a successful career isn’t just about the job you do—it’s about the support and development you receive along the way. We don’t have a one-size-fits-all program for suppor
by
Sophie Dawson

Teaser
Pub and restaurantContent Type
BlogPublish date
03/06/2025
Summary
London is a city that never stops – and if you're looking for a part-time job that fits around your busy schedule, you've come to the right place. At M&B, we’ve got hospitality jobs across the c
by
Rebecca Skeet

Teaser
GeneralContent Type
BlogPublish date
02/27/2025
Summary
As we approach St David’s Day, it’s the perfect time to celebrate all things that make working and living in Wales special, with our team who get to enjoy working and living in this beautiful co
by
Katie Handy
+(1).jpg)
Teaser
ApprenticeshipContent Type
BlogPublish date
04/24/2025
Summary
Ever wondered where an M&B apprenticeship could take you? Let’s introduce you to Ellie-May, a rising star at The Treacle Mine (a buzzing Sizzling Pub & Grill in Essex) who’s got her sights set on
by
Rebecca Skeet

Teaser
ManagementContent Type
BlogPublish date
04/23/2025
Summary
Thinking about where a career in hospitality could take you? Let’s introduce you to Zoe Taylor — one of our incredible team members whose career path shows just how many doors can open at Mitchel
by
Laura Kelly
+(1).jpg)
Teaser
KitchenContent Type
BlogPublish date
04/08/2025
Summary
So, you’ve got a passion for food and an itch to get into the kitchen—but maybe you’re not quite ready to dive into a full-time chef gig just yet. No worries! A part-time chef job could be the pe
by
Katie Handy
.jpg)
Teaser
ManagementContent Type
BlogPublish date
04/08/2025
Summary
Looking to take your career to the next level? Becoming a Shift Supervisor at M&B could be your perfect first step into management! As a Shift Supervisor, you’re not just overseeing the day-to-d
by
Helen Osborn
.jpg)
Teaser
KitchenContent Type
BlogPublish date
04/08/2025
Summary
If you’ve got a passion for good food and a love for the buzz of a busy pub, you’re in the right place! Working in a Vintage Inns kitchen isn’t just about cooking—it’s about being part of a clos
by
Laura Kelly
Jobs you might like...
Salary
£12.71 - £13.11 per hour plus tips
Location
The George, Singlewell, DA12 5UQ
Departments
Chef
Hours
Full Time
Vacancy Type
Other role
Brand
Neighbourhood Pubs
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Chef at the G
Reference
2441690
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Miller & Carter Stevenage, Stevenage, SG1 1XN
Departments
Bar Staff
Hours
Full Time
Vacancy Type
Other role
Brand
Miller & Carter
Location
Stevenage
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Head Bartender
Reference
2441637
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Miller & Carter Stevenage, Stevenage, SG1 1XN
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Miller & Carter
Location
Stevenage
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2441633
Expiry Date
01/01/0001
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.