Hospitality, restaurant jobs, waiting jobs, bar jobs, hospitality career, general manager

Progression and Succession at M&B - From General Manager to Operations Manager

Progression and Succession at M&B - From General Manager to Operations Manager

Amandeep Chahal our consultant managing the role
Date posted: 15/06/2024

At Mitchells and Butlers, we believe in providing all of our teams the opportunity to grow in their roles with progression and development being a key pillar to everything we do.

In this blog series we will be speaking to some of the inspirational people across the business who have showcased the breadth of opportunity for progression here at M&B both across roles and our 14 unique brands.

In this blog we will be putting the spotlight on Operations Manager David Lawson. Since joining M&B in 2010 as a General Manager, David has worked his way up through the business working across several of our brands including Browns, Sizzling and Castle. David is a great example of how working for a multi brand business such as M&B can set you up for success.

In this blog David speaks to us about his journey at M&B and how he feels he has been supported to create a successful career within hospitality. 

What made you decide to join M&B?

I used to run a HaHa bar in Sheffield. In 2010 M&B bought HaHa and I moved across to M&B. I had always been a guest of M&B businesses, so it was exciting to become part of a much bigger company with great opportunities.

Please can you summarise your career at M&B and the different roles 

After coming across as part of HaHa my site in Sheffield was remodelled into a Browns. I was General Manager there for about 3 years and then got the opportunity to take over the Leeds Browns site. Leeds was always one of the north flagship sites, so it was great to have a new opportunity. Also, having been living in Leeds during all my time in Sheffield it was great to be closer to home!

 I was GM at Browns Leeds for about 3 years in which time I also began working towards my RBM development. I got offered the chance to take on a holding RBM role covering a Yorkshire area for what was the SPOTON brands. I started the role just as the company decided to split SPOTON into Suburban Pubs and High Street. I only had about 4 months under the SPOTON brand, but it was great insight into the role.

When the brand split, I moved onto an RBM role with Sizzing pubs covering Greater Manchester, Preston and Blackpool. I absolutely loved the role!! Whilst it was a little different to Browns (!) the teams were great and incredibly passionate about their pubs and communities – a genuine local feel! After about 18months, the RBM role in my old Browns district came up, and although I was sad to leave, I’d always loved the Browns brand and it felt like the right opportunity to go for. I took on the North Browns district running sites from Birmingham up to Edinburgh/Glasgow. At one point I was even running Milton Keynes and Cambridge all the way up to Edinburgh and Glasgow… dread to think how long I’ve spent on trains!! I was with Browns for 5 years whilst also working on my OM development. In January this year I was offered the chance to do an OM hold in Castle. Another superb brand, which allows me to combine my experience with both drink and food, whilst also offering me the chance to work across the north still, but also oversee some of the companies most iconic pubs in London.

How has your experience across a variety of the M&B brands supported your growth/career progression?

 I think this is the beauty of M&B. It is so diverse and there are always opportunities to take on new roles. I certainly feel branching out from just one brand is key. You can gain experience in different areas across the company, getting a feel for pubs, bars and restaurants and allowing you to continually develop your skill set. Learning how different parts of the company work and meeting the various support teams who work across the brands really helps you gain different insight and learn new ways of working.

How has M&B supported you in your career progression?

 I was clear when I joined M&B that I wanted to progress up to an Operations role. M&B, and the leadership teams I’ve worked for, have really helped get me there. From district, brand and divisional projects to personal development training, they have always helped support me towards reaching my goals.

What is your favourite thing about working in hospitality?

 Cliché answer, but the people! That’s the beauty about working across different brands. We have so many amazing people across the company who are incredibly passionate and knowledgeable and its great to work alongside them.

What would you say to someone considering a career at M&B?

 Do it! … There is a fantastic culture in M&B, you will be working with the best people and there are great opportunities to progress.

Where could a career with M&B take you?

If David's story has inspired you to find your next job with us, then what are you waiting for? We have a whole host of jobs that are yours for the taking. Check out our kitchen jobs, bar and waiting jobs or management jobs and take that one step closer to joining the M&B family.

 Where could a career with M&B take you?

Or, if you want to learn more about #LifeAtMAB, you can check out our latest M&B blogs.

List #1

Some articles you might like

chef making pizza
Who are the best chefs in the world? Get inspired to start your own chef journey at M&B

Teaser

Kitchen

Content Type

Blog

Publish date

01/06/2025

Summary

Ever wondered how the world’s best chefs got their start? Spoiler alert: none of them were born holding a Michelin star.  From peeling potatoes in a tiny kitchen to perfecting dishes that wow the

Teaser

Find out more
Rebecca Skeet

by

Rebecca Skeet

Rebecca Skeet

by

Rebecca Skeet

Could you be a chef? The answer might surprise you

Teaser

Kitchen

Content Type

Blog

Publish date

12/20/2024

Summary

A chef job isn’t just for those trained at fancy French cookery schools, or those who have been whipping up pastries since before they could walk. In fact, you could become a chef right now –

Teaser

You could be a chef right now – but do you have what it takes? Let's see if you tick any of the boxes here.

Find out more
Emily Smith

by

Emily Smith

Emily Smith

by

Emily Smith

Food planning
5 things you didn't know about a kitchen manager job at M&B

Teaser

Kitchen

Content Type

Blog

Publish date

12/20/2024

Summary

Kitchen managers are the backbone of any successful kitchen. When everything is going at full speed, they make sure teams stay motivated, organised, and delivering exceptional dining experiences

Teaser

Hear from Andy, a Kitchen Training & Development Manager, about the unique role of a kitchen manager at M&B, where strong team camaraderie, professional development, and career growth are always at the forefront.

Find out more
Emily Smith

by

Emily Smith

Emily Smith

by

Emily Smith

three m&B employees posing for a photo behind the bar
A year at M&B: 2024 wrap up

Teaser

Company update

Content Type

Blog

Publish date

12/19/2024

Summary

What a year 2024 has been at Mitchells & Butlers!  From welcoming new brands to achieving big sustainability wins, launching exciting concepts, and celebrating the amazing people that make it all

Teaser

Find out more
Sophie Dawson

by

Sophie Dawson

Sophie Dawson

by

Sophie Dawson

Santa jobs at M&B - santa and helper set up at a pub with decorations
Discover the magic of Santa School at M&B

Teaser

Culture

Content Type

Blog

Publish date

12/19/2024

Summary

Have you ever wondered what it takes to become Santa Claus? At Mitchells & Butlers (M&B), we believe in spreading joy and creating unforgettable experiences every day, but especially so during th

Teaser

Find out more
Rebecca Houseago

by

Rebecca Houseago

Rebecca Houseago

by

Rebecca Houseago

DART engineer fixing a bench
A day in the life of a DART Engineer at M&B

Teaser

General

Content Type

Blog

Publish date

12/19/2024

Summary

Meet Andrew, the leader of M&B’s DART (Direct Area Repair Technician) team, and discover what makes this group so special. From fixing the little things that keep businesses running smoothly to b

Teaser

Find out more
Rebecca Skeet

by

Rebecca Skeet

Rebecca Skeet

by

Rebecca Skeet

What are the most rewarding aspects of being a hospitality manager?

Teaser

Management

Content Type

Blog

Publish date

12/19/2024

Summary

Are you passionate about people and have a love for the food and drinks industry? If so, a career as a hospitality manager at M&B could be the perfect role for you! There is no doubting the ro

Teaser

From career progression to great perks and personal satisfaction, find out why assistant managers and general managers love working at M&B.

Find out more
Amandeep Chahal

by

Amandeep Chahal

Amandeep Chahal

by

Amandeep Chahal

two kitchen managers in the kitchen smiling
What to expect in a Kitchen Manager job interview

Teaser

Kitchen

Content Type

Blog

Publish date

12/17/2024

Summary

Thinking about stepping into a Kitchen Manager role? Exciting times ahead! But before you start cooking up a storm in your new role, you’ll need to nail that interview.  Don’t worry—we’ve got you

Teaser

Find out more
Laura Kelly

by

Laura Kelly

Laura Kelly

by

Laura Kelly

manager speaking with bar and wait staff and laughing
From team player to leader: Key skills you need to step up to Management

Teaser

Management

Content Type

Blog

Publish date

12/17/2024

Summary

Thinking about taking the next step in your career and moving into management? Whether you’re eyeing up a leadership role in the near future or just curious about what it takes to get there, deve

Teaser

Find out more
Sophie Dawson

by

Sophie Dawson

Sophie Dawson

by

Sophie Dawson

parttime bar staff hanging up glasses
5 reasons you'll want a part-time job in Birmingham with M&B

Teaser

Pub and restaurant

Content Type

Blog

Publish date

12/17/2024

Summary

Looking for a job that fits around your life but still brings all the good vibes? Maybe you're saving for something special, looking to gain experience, or just fancy being part of a buzzing team

Teaser

Find out more
Katie Handy

by

Katie Handy

Katie Handy

by

Katie Handy

Jobs

Jobs you might like...

Shift Supervisor

Salary

Competitive Salary

Location

Hesketh Arms - 179647, Southport, PR9 7NA

Departments

Shift Supervisor

Hours

Full Time

Vacancy Type

Other role

Brand

Vintage

Location

Southport

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Shift Superviso

Reference

2368831

Expiry Date

01/01/0001

Apply Add to shortlist
Part Time Chef

Salary

Competitive Salary

Location

Marquis of Granby - 178616, Epsom, KT18 7RG

Departments

Chef

Hours

Part Time

Vacancy Type

Other role

Brand

Castle

Location

Epsom

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a part time Che

Reference

2368821

Expiry Date

01/01/0001

Apply Add to shortlist
Part Time Bar Staff

Salary

Competitive Salary

Location

Marquis of Granby - 178616, Epsom, KT18 7RG

Departments

Bar Staff

Hours

Part Time

Vacancy Type

Other role

Brand

Castle

Location

Epsom

Description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!  As Part Time Bar

Reference

2368818

Expiry Date

01/01/0001

Apply Add to shortlist
 

job search