![duty manager talking to chef and wait staff at pub](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/s3lb3sES50qejQjcoAJNhA/small-Ember+Inns++-+Front+of+House+(1).jpg?v=0cc78c2612427cfcb0c6f666acf3504f)
What is a Duty Manager job?
What is a Duty Manager job?
So, what's a Duty Manager job all about? As a Duty Manager, you’re at the heart of the action, ensuring guests have a fantastic experience and the team stays motivated and on point.
You’ll be stepping in for the General Manager when they’re not around and making sure everything runs smoothly, from front of house to the back kitchen.
It's all about creating a warm, inviting atmosphere for both guests and the team, driving a profitable business, and maintaining our high standards.
Read on to discover what a Duty Manager does on a day-to-day basis, the skills and experience needed to be the best, and the differences between a Manager and Duty Manager job.
Duty Manager roles and responsibilities
Let's dive into the key responsibilities of a Duty Manager at M&B, making sure every shift is a hit and our guests leave with a smile!
- People - you'll lead, train, and motivate your team to deliver top-notch service. From warm welcomes to friendly farewells, you'll ensure every guest feels special and every team member knows their role. Engaging shift briefs, ongoing coaching, and a supportive atmosphere are your tools to create a stellar team.
- Practice - your day starts with smooth opening routines and ends with seamless closing procedures. You'll ensure the pub or restaurant is spotless, health and safety standards are met, and everything from the front of the house to the cellar is in tip-top shape.
- Profit - you're the guardian of the till, keeping a sharp eye on cash management, security, and stock. By minimising wastage and maximising efficiency, you'll keep profits high. Plus, you’ll inspire your team to upsell and boost revenue.
- Guest - collaboration is key – you’ll work closely with the kitchen crew to ensure everything runs like clockwork. By listening to guest feedback and constantly improving the experience, you’ll make sure our food and service are always on point.
How to be a good Duty Manager - Skills
Here are some key skills you'll need as a Duty Manager and how you can use them to really make a difference:
Strategic thinking
- Understand the bigger picture.
- Gather and use information to make smart, timely decisions.
- Plan ahead and adapt to changing circumstances.
Goal setting and coaching
- Set clear goals and expectations for your team.
- Provide ongoing feedback and coaching.
- Help team members reach their full potential and deliver excellent service.
Innovation and adaptability
- Embrace change and find new ways to improve operations.
- Identify root causes of issues and drive continuous improvement.
Team collaboration
- Work well with others and understand team dynamics.
- Provide regular feedback and be open to receiving it from guests and team members.
- Use team differences to make a positive impact.
People development
- Promote a growth mindset.
- Celebrate lessons learned and share experiences.
- Inspire and guide team members to develop and succeed.
What is the difference between a Manager and a Duty Manager?
The main difference between a Manager and a Duty Manager is the scope of responsibilities. As a Duty Manager, you’re often stepping in for the General Manager, ensuring everything runs smoothly in their absence.
While a General Manager has a broader scope of responsibilities including long-term strategic planning, the Duty Manager focuses on the day-to-day operations, making sure guests have a great experience and the team is motivated and well-coordinated.
Progression from Duty Manager to General Manager
Your journey doesn't stop at being a Duty Manager. We believe in nurturing talent and providing clear pathways for career progression.
With dedication, hard work, and the support of our robust training programs, you can climb the ladder to become a General Manager.
As a General Manager, you'll have the opportunity to lead your own team, drive business success, and create memorable experiences for our guests.
Unlock new challenges and opportunities as a Duty Manager at M&B&n
If you're passionate about hospitality, love working with people, and are ready to step up within a supportive culture, then this is the perfect opportunity for you.
Join us as a Duty Manager and be part of a team with endless career and development opportunities.
Apply to our Duty Manager jobs today.
Receive articles like this
See what we're all about
We're shaping a workplace where everyone thrives. Explore the heart and soul of Mitchells & Butlers by checking out our guiding principles.
Some articles you might like
Teaser
GeneralContent Type
BlogPublish date
08/05/2024
Summary
What is National Sister Day? National Sisters Day is the perfect excuse to celebrate that special bond with your sister, whether she's your best friend, your biggest rival, or a bit of both! Thi
by
Rebecca Skeet
![yorkshire green landscapes with a bridge and sunset](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/U6L3C2WlaUi3BAjcn_1j1w/75/shutterstock_2274288591+(2).jpg)
Teaser
GeneralContent Type
BlogPublish date
07/30/2024
Summary
What is Yorkshire Day and when is Yorkshire Day? Yorkshire Day is an annual celebration dedicated to the historic county of Yorkshire in England. It takes place on August 1st and was first celeb
by
Rebecca Houseago
![Male and female in Toby carvery](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/kDUYKjv9aEWN3QjXnm4fXw/75/1Z82jAXsGUr5YQjXnZPnzw.png)
Teaser
ManagementContent Type
BlogPublish date
07/16/2024
Summary
<!-- Hotjar Tracking Code for https://www.mbcareersandjobs.com/ --> (function(h,o,t,j,a,r){ h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; h._hjSettings={hjid:2713474,hjsv:6}; a=o.ge
by
Rebecca Skeet
![smiling deputy manager and chef in pub](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/_UEzRBYkWE9lOwjclb9Tvg/75/large-Vintage+Inns+-+Front+of+House.jpg)
Teaser
ManagementContent Type
BlogPublish date
06/26/2024
Summary
Are you passionate about leading teams and keen to climb up the ranks? We’ve got just the position for you at Mitchells and Butlers. As a Deputy Manager, you'll wear many hats - you're key to gu
by
Rebecca Skeet
![keith pictured in a pub holding an award and a bottle of alcohol](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/K39Y_IG2tUMyMgjZiYUoDg/75/Keith+Meadows.jpg)
Teaser
CultureContent Type
BlogPublish date
06/18/2024
Summary
To celebrate National Coming Out Day this year, we spoke to several people at M&B to hear about their experience, including Keith Meadows who works at The Hesketh Arms Pub & Restaurant. Keith is o
by
Rachel Weaver
![image of the all female management team at M&B - international womens day 2024](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/Gvjra4LAy0gi-QjbD9aPJw/75/Coomb+cellers.jpg)
Teaser
CultureContent Type
BlogPublish date
06/18/2024
Summary
The 8th of March is International Women’s Day 2024 and here at M&B we want to take the opportunity to celebrate the inspirational women of Mitchells & Butlers. Introducing our all-female manag
by
Martha Doherty
![will from m&b in his taxi](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/q3RYjv63iUqQ5wjchwmnVg/75/will+mandb.jpeg)
Teaser
CultureContent Type
BlogPublish date
06/05/2024
Summary
At M&B, we value diverse backgrounds and experiences as they shape the exceptional leaders who inspire our teams. Ahead of Armed Forces Day 2024, which will be celebrated on Saturday 29th June t
by
Rebecca Skeet
![A man standing behind a bar, pulling a pint of beer for a woman.](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/iv6VrOc1CUb9gAjcZIHSYQ/75/medium-Harvester+-+Front+of+House.jpg)
Teaser
ManagementContent Type
BlogPublish date
04/30/2024
Summary
We’ll get straight to the point - running a pub can be hard. Whether it’s a fast-paced environment, regulations, cracking customer service, or working on the grind, you’ll have a lot to keep you busy
by
Rebecca Skeet
![group of people sat in an office at a long desk](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/g_RCVuafjUeEFgjcOQ0OKQ/75/medium-Corporate+photography+-+teams+working+in+RSC.jpg)
Teaser
GeneralContent Type
BlogPublish date
03/18/2024
Summary
So you’re eyeing up area manager jobs? Firstly, a big congratulations to you! Reaching this point in your management career is no mean feat. You’ve dedicated time, weathered storms and basked in suns
by
Amandeep Chahal
![three people and waiting staff uniforms smiling](https://attraxcdnprod1-freshed3dgayb7c3.z01.azurefd.net/1481111/3ff9ce79-cbcd-4f6f-96a7-52782fb6a3aa/2023.17000.2923/img/_vXtYoo4lk6ClAjcOQ0OKQ/75/How+Dan+moved+between+brands+at+M%26B+to+progress+his+career+.jpg)
Teaser
Life at M&BContent Type
BlogPublish date
03/05/2024
Summary
In celebration of National Careers Week, let's chat about the rich diversity of career paths available in the exciting world of hospitality. Whether it's serving up drinks in lively bars or dishing ou
by
Steven Miles
Jobs you might like...
Salary
Competitive Salary plus bonus
Location
Old Quay, Parkgate, CH64 6QJ
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Stonehouse Pizza & Carvery
Location
Parkgate
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2273877
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Ferry Hotel, Barrow-in-Furness, LA14 3PE
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Stonehouse Pizza & Carvery
Location
Barrow-in-Furness
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2274950
Expiry Date
01/01/0001
Salary
Competitive Salary
Location
Wagon & Horses, Gloucester, GL3 3TP
Departments
Assistant Manager
Hours
Full Time
Vacancy Type
Other role
Brand
Sizzling Pub & Grill
Location
Gloucester
Description
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manag
Reference
2271051
Expiry Date
01/01/0001
Perks of the job...
Love dining out? You'll love it even more with a massive 33% discount across all our brands when you join us. Whether it's date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered. See what other tasty benefits we offer…
Fancy an
award winning apprenticeship
Ever thought about an apprenticeship? Fire up your career with one of our multi-award winning apprenticeship programmes which are designed to give you the skills to become a hospitality pro.